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Help Welcome Login Home Solutions How can we help you today? Enter your search term here... Search New support ticket Check ticket status Knowledge base About our Support Desk Customer service hours are Monday–Friday, 9 am – 5 pm ET, excluding major U.S. holidays. For more detail about our services, read the information below. 1 Our support hours, policies and contact information Frequently Asked Questions for Wine Spectator Common Technical Problems 1 Browser Plugins and how to disable Wine Spectator Insider's Weekly 5 How do I sign up for Wine Spectator’s Insider Weekly? How do I log in Wine Spectator’s Insider Weekly? Can I get access to Insider if I am a current WineSpectator.com subscriber? How do I cancel my Insider membership after the trial period ends? How much does a membership to Insider cost? Manage Your Account 13 I forgot my password How can I change my password? How can I change my e-mail address? How do I subscribe to Wine Spectator magazine? How do I become a member of WineSpectator.com? How do I renew my membership to WineSpectator.com? See all 13 articles General Information 11 How can I contact customer service for technical assistance? How do I sign up for your newsletters? How can I purchase back issues of your magazine? How do I find a Wine Retailer in my area? Does Wine Spectator offer educational classes? See all 11 articles Wine Spectator Scores and Tasting Notes 13 How does Wine Spectator taste and evaluate wines? What does it mean when a wine is rated and it specifically says "Drink Now"? I would like to reproduce Wine Spectator reviews. What are your policies governing such use? How do I submit wines for review? I am a wine producer (importer, distributor, retailer) whose wine was sent to Wine Spectator for tasting. How can I find the review? Can I request it directly from Wine Spectator? See all 13 articles Wine Spectator Editorial Content 13 Where are the blogs? How do I find Forums? Where is the Wine Spectator School section? Where is my Personal Wine List? How do I find the online magazine archives? See all 13 articles Restaurant Wine List Awards 3 I would like to submit my restaurant's wine list for consideration of a Wine Spectator Restaurant Wine List Award. What are the proper procedures? I dined at a restaurant that is a winner in your Restaurant Wine List Awards program. But the wines on the list were very expensive, with a much higher markup than normal. Why is this place an award winner? I dined at a restaurant that is a winner in your Restaurant Wine List Awards program and don't feel it met those standards (the number of wines on the list was fewer than reported, they were out of many wines on the list....) Wine Spectator School at WineSpectator.com 3 Do you offer educational courses on wine tasting, wine regions or wine service? What is the course schedule? When do the courses begin? How are the courses set up? Other Questions 4 I would like a Wine Spectator editor to attend my event or visit my property. How can I send an invitation? I would like to work at Wine Spectator. How can I apply for a job? I would like to apply for an internship with Wine Spectator. What are the proper procedures? I would like to know which distributor or importer carries a specific wine where I live. Wine Spectator Insider / Advance 8 When I open the newsletter, the page is all black and I get an error message about a color space. What do I do? I clicked the link and Adobe Acrobat doesn't launch. How do I view the document? When printing the document, the fonts don't look right or the text is misaligned on the printed pages. How do I print the document properly? Where do I go to find out more information about Adobe Acrobat? How do I change my email address for the newsletters? See all 8 articles Wine Spectator Vintage Charts Vintage Chart Basics Explained 7 What are vintage charts used for? How do you rate vintages? What is your evaluation based on? What do your vintage ratings, or scores, mean? Why do some vintages have a score range instead of a single number? What do your vintage chart drink recommendations, or drinking windows, mean? See all 7 articles Other Questions 6 I lost my vintage chart wallet card from the magazine. How do I get another one? Why haven't you rated the most recent vintage in the region I'm interested in? I'm already seeing some of the wines on store shelves. Why haven't you rated this year's / last year's vintage? The most recent vintage year in some charts is a couple of years old. Why don't you have vintage charts for some countries, regions and grapes? Why don't you have vintage charts for Canada? See all 6 articles Wine Spectator Apps: Technical and Account Support WineRatings+ 45 Can I get WineRatings+ for a non-Apple smartphone? How do I see wine reviews and ratings with this app? I tried to use WineRatings+ but received the message "No Subscription Found." I believe I do have a subscription. What do I do? How do I enable my existing subscription on a new device? My subscription expired. How do I renew it? See all 45 articles Xvalues 1 Is Xvalues available for my device? VintageCharts+ 14 How do I download Wine Spectator's VintageChart+ web app? I can't find it in the Android / Blackberry / Windows / other store. What are vintage charts used for? What do your vintage ratings, or scores, mean? Why do some vintages have a score range instead of a single number? What do your drink recommendations, or drinking windows, mean? See all 14 articles Restaurant Awards App 3 The app is not showing my current location so that I can find nearby restaurants. Why not? I see the list of restaurants near my current location. How do I find restaurants near another place I want to visit? How do I find a restaurant within a certain city, state or country? Home Solutions...